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Privacy Policy

Effective Date: 18/7/25
Company Name: Ethéra IKE
Website: www.etherawellness.com
Email: info@etherawellness.com

Ethéra IKE (“Ethéra”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following personal data:

a) Information you provide directly:

• Full name

• Contact details (email, phone, address)

• Health and wellness information (only when booking consultations or services)

• Payment information (processed securely through third-party providers)

b) Information we collect automatically:

• IP address

• Browser type and version

• Pages visited, time spent, and navigation paths

• Device information (mobile, desktop, etc.)

Cookies may be used to improve your experience. See Section 6 below for more on cookies.

2. Purpose of Data Collection

We collect personal data for the following reasons:

• To schedule and manage appointments

• To deliver wellness and therapeutic services

• To personalize your experience

• To respond to inquiries or requests

• To send appointment confirmations and reminders

• To process payments

• To comply with legal or regulatory requirements

We do not sell, lease, or trade your personal data to third parties.

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent – When you voluntarily submit your information.

• Contractual necessity – To provide services you've requested.

• Legal obligation – To comply with tax, regulatory, or other legal obligations.

• Legitimate interest – To enhance our services and improve customer experience.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., 10 years for health records, in line with Greek regulations).

5. Data Sharing and Disclosure

We may share data with:

• Service providers (e.g., IT support, payment processors) under strict confidentiality agreements

• Regulatory or legal authorities when required by law

• Health or wellness collaborators (only with your prior consent, if applicable)

Your data will never be transferred outside the EU without ensuring appropriate safeguards are in place.

6. Cookies Policy

Our website uses cookies to improve usability and user experience. Cookies are small files placed on your device to:

• Recognize returning visitors

• Analyze website traffic

• Store user preferences

You can control or delete cookies through your browser settings. Disabling cookies may affect your experience on our website.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct or update inaccurate data

• Request data deletion ("Right to be Forgotten")

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

• File a complaint with the Hellenic Data Protection Authority

To exercise your rights, contact us at info@etherawellness.com.

8. Data Security

We take appropriate technical and organizational measures to safeguard your personal data, including encryption, secure servers, limited access, and staff training.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, contact:

Ethéra IKE
📍 18th km Thessalonikis-Pereas, Epanomi, Thessaloniki, 57500
📧 info@etherawellness.com

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